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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎12-01-2018 12:23 PM - edited ‎12-01-2018 03:51 PM

HP Recommended
Product: HP EliteBook 8470p Base Model Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit) 
Hello, I bought a laptop hp elitebook 8470p  ago and the BIOS was locked with a password and when I asked the owner of the store the password he told me he did not know it, please help delete this password
2 REPLIES 2

‎12-01-2018 12:45 PM

HP Recommended

Welcome to the HP Support Community @ilves2

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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‎12-01-2018 01:00 PM

HP Recommended

Thanks for the quick reply. I'll try to contact them and see how it goes ...

Thanks again.

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