Bios setup and bootable device problems

[Jamafg]

Hi again, once again I'm trying to seeks help with my bios/motherboard issues. 

1- can't get Access to Bios setup by any means 

2- some of bootable device such as USB and DVD, not showing in the list of bootable devices, but  once starting windows normally then they will show.

3- Bios setup access asking for admin password. 

 

I'm giving you the details of my laptop as below:

OS Name Microsoft: Windows 10 Pro Version 10.0.18363 Build 18363

Other OS Description: Not Available

OS Manufacturer: Microsoft Corporation

System Manufacturer: HP

System Model: HP Notebook

System Type: x64-based PC

System SKU: 1AP00EA#ABU

Processor : ntel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Insyde F.48, 17/12/2019

SMBIOS Version 2.8

Embedded Controller Version 62.55

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Model 81ED

BaseBoard Name 62.55

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.18362.628"

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.92 GB

Available Physical Memory 5.62 GB

Total Virtual Memory 9.17 GB

Available Virtual Memory 7.07 GB

Page File Space 1.25 GB

Page File C:\pagefile.sys

Kernel DMA Protection Not Available

Virtualisation-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

 Thanks for all your help and advice 

Regards

[WAWood]

@Jamafg 

To respond to your concerns ...

1) Not able to access BIOS -- this would be the case if there was a BIOS password, but you also need to understand that HP has intentionally locked out Advanced BIOS settings, so you're not going to be able to get to them no matter what.

2) Not showing boot option for DVD or USB.  Newer BIOS versions (known as UEFI) come with Secure Boot enabled by default and that prohibits booting from anything other than the built-in OS.  This is an infection-prevention measure to prevent root-kits from corrupting the boot records and OS information.  You SHOULD be able to get into the BIOS to disable Secure Boot.

3 BIOS asking for password -- sorry, we are unable to help with this -- see below ...

To resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp

[Jamafg]

@WAWood

Thanks for your reply, after reading your reply now I'm sure about my suspicion that all my problems are occurring deliberately by HP for robbing their customers. It's really very sad and shameful this way of dirty business they doing. I'm very disappointed and disgusted and will never buying anything HP.

Thanks again for your honesty 

Regards