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‎04-26-2020 08:18 AM

HP Recommended
Product: i5
Operating System: Microsoft Windows 10 (64-bit)

After getting a bios update message from HP, I foolishly went ahead. Now my laptop will not start except for the hard drive starting and stopping continually and the cursor flashing on a black screen.

Tried all the power off, key pressing options and also tried the USB recovery methods but no joy. Memory is inserted properly.

Laptops 15 months old, Any ideas?

1 person had the same question
3 REPLIES 3

‎04-30-2020 06:40 PM

HP Recommended

@Sdc123

 

Welcome to HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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‎05-01-2020 04:17 AM

HP Recommended

HP Notebook - 15-da0596sa

 

Forgot the model number oops

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‎05-04-2020 06:48 PM

HP Recommended

@Sdc123

 

Perform a BIOS restore on the computer.

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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