Bios update failure

[speiretti]

When updating the bios (from HP website) the pc power off and did not boot again. I change the bios batery and try to boot while pressing Windows F - F - Windows B and multiple keybords combinatios and nothing happens. I also try with a new Ram and still the pc does not boot.

Any idea that can help me ? Thanks in advice

[Kuroi_Kenshi]

Hi @speiretti,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Meanwhile, you can refer to the following link to resolve the issue: 

https://support.hp.com/us-en/document/ish_4123786-2338478-16

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[speiretti]

Thank you for your reply Kuroi_Kenshi, and sorry for the delay in the answer but the mails were in the spam folder and did not see them till today.

Product Name :HP ZBook 15 G4 Base Model Mobile Workstation
Product Number: Y4E78AV
Serial Number: <Please do not include the product serial number or any private information>

Thanks in advice

[Kuroi_Kenshi]

Hi @speiretti,

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Kuroi_Kenshi