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HP Recommended
HP ENVY x360 - 15m-dr1011dx
Microsoft Windows 11

H E L P   P L E A S E  ! !

After Microsoft automatically upgraded my HP ENVY Laptop it activated  without my consent or permission THE BITLOCKER RECOVER KEY screen. I have NEVER been ask to create nor been given a key from the gecko. How are we to recovery this key to access our laptops? Microsoft Office was pre-installed by HP and since my "warranty" is expired, they will not help me. So I am reaching out to the HP community in hopes to get someone to help me bypass or "unlock" the bitlocker recovery screen. I already checked my Microsoft accounts and when I click on "manage bitlocker" the link provided goes no where, it says "URL not found". Dead End. I've tried googling resources and troubleshooting on my own, even went to Geek Squad to see if they can help and the only option they gnlock or bypass the screen, I don't know what else to do, and I'm desperate. Ready to send an investigative reporter to Microsoft so they can ask why theave me is to reset entire hardrive back to its manufacturer set up which mean losing all data, personal files and pictures saved. Microsoft has taken my laptop/access hostage with no options to repair unless I spend 100s of dollars to reboot.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.