Bitlocker Screen

[migueldt1]

My computer has a blue screen that says Bitlocker. I don't have a recovery Key ID. I'm ok to factory reset, but it doesn't look like I can.

[Max3Aj]

@migueldt1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're seeing a BitLocker recovery screen on your HP laptop and don’t have the recovery key. Let’s walk through your options.

Why You're Seeing the BitLocker Screen

BitLocker is a security feature from Microsoft that encrypts your drive. It can be triggered by:

• BIOS/firmware updates
• Hardware changes
• Resetting TPM
• Unauthorized access attempts

If BitLocker is enabled, Windows will ask for a recovery key to ensure your data is safe.

Option 1: Try to Retrieve the BitLocker Recovery Key

If you’ve ever signed in with a Microsoft account, the key might be saved online.

1. Visit: https://aka.ms/myrecoverykey
2. Sign in with the Microsoft account used on the laptop.
3. Look for a recovery key associated with your device.

More details here: HP Support - Finding BitLocker Recovery Key

Option 2: Factory Reset the Laptop (If You’re Okay Losing Data)

If you’re okay with wiping the device, you can try HP Cloud Recovery:

Step-by-Step:

1. Use another PC to visit: HP Cloud Recovery Tool
2. Download and install the tool.
3. Insert a USB drive (at least 32 GB).
4. Follow the prompts to create a recovery USB.
5. Insert the USB into your locked laptop and boot from it (you may need to press Esc > F9 at startup to select the USB drive).
6. Follow on-screen instructions to reinstall Windows.

Note: This will erase all data on the laptop.

You may refer to this document - HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support