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Locked

‎08-13-2019 03:46 AM

HP Recommended
Product: Pie12ea#abu

Hi my daughter was using my computer to watch YouTube she closed it down and now I need to use it . Opened computer up to a blue screen saying bit locker recovery key needed . I dont have a recovery key 😞

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1 REPLY 1

‎08-13-2019 08:59 AM

HP Recommended

@Clair35

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

I work on behalf of HP
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