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Locked

‎09-06-2022 06:49 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W7AV)
Operating System: Microsoft Windows 11

Hi all, my pc is asking me about the bitlocker recovery, I do not know it, I CANNOT log in, I called Microsoft and they told me hp will unlock my pc, but I have not been able to contact  someone from hp to unlock my pc,

Please, what should I do, how to get my bitlocker recovery to get my pc unlocked.

Thanks in advance

Category:
1 REPLY 1

‎09-06-2022 07:55 AM

HP Recommended

Hey @HJRC17  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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