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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Black Screen Win8.1

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10-16-2016 12:26 PM
running win 8.1 not sure i think 32 bit we get a black screen on boot. ran system test and received the following. HD short DST failed
Error 64PX1K-7B8892-MFPV6K-60T203
Need Ideas
Solved! Go to Solution.
Accepted Solutions
10-16-2016 01:14 PM
Hi,
The 24 character error id does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your 15 series notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
10-16-2016 01:14 PM
Hi,
The 24 character error id does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your 15 series notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP