Black Screen

[batu_27]

My computer boots up, but the screen is completely black. The Caps Lock key flashes twice, twice long and twice short. Yes, I understand there's a problem in the BIOS, but when I try to fix it with Win+B or Win+V, the computer keeps restarting. The operating system is Windows 11, and my computer model is Victus Gaming Laptop 16-r0075nt (8V899EA).

[Deep_World]

Hi @batu_27,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When the laptop restarts after Win+B or Win+V, do you hear the fans or any beeps besides the Caps Lock flashes?
• Have you recently updated the BIOS, installed new drivers, or made hardware changes?
• Does the screen remain completely black (no HP logo or backlight) or do you see a faint glow?

In the meantime, here are some troubleshooting steps you can try:

1. Hard Reset
   • Disconnect the power adapter.
   • Hold down the Power button for about 15 seconds to discharge residual power.
   • Reconnect the adapter and try powering on again.
2. External Display Test
   • Connect your laptop to an external monitor or TV using HDMI.
   • This helps determine if the issue is with the built-in display or the system itself.
3. BIOS Recovery (Retry)
   • With the laptop off, press and hold Win + B (or Win + V), then press the Power button.
   • Keep holding the keys until you hear beeps or see the BIOS recovery screen.
   • If the system keeps restarting, note how many times it cycles before stopping.
4. Check Adapter & Battery

• Ensure the power adapter is working correctly and the battery is charged.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[batu_27]

Unfortunately, there's no HP logo or backlight, and besides the Caps Lock key, there's fan noise but no beep. I've already done everything you suggested. I even installed it on a flash drive. When I press Win+B to turn on the computer, it just keeps restarting on a completely black screen.

[Deep_World]

Hi @batu_27,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World