Black screen after sleep and laptop freezing at boot

[Esashaheed]

Hey, first off if this is the wrong forum I'm sorry im new to this. 

These issues started around a month ago and I've tried so many methods to fix it, and im afraid if i try any more i might break the laptop 

My issue is two...

1. Laptop screen not coming on after long sleeps, if i put my laptop to sleep and wake it after around 30 mins, the machine runs but the screen doesn't come on, i have to power off with the power button and power up back again.

2. If i go to sleep and power off the laptop to try working around the black screen issue, it freezes at the hp logo, i then have to power and power it on twice for it to actually boot. 

Now, i tried so many things to fix this problem, or two problem. I think they're related. So please don't mention anything that i mentioned here because i did most of them twice and i dont wanna waste more time behind this, please

I updated all my drivers, i tried turning off hibernation, updated bios, took off fast start up and hybrid sleep, my computers set to be awaken from keyboard and mouse, i tried using default power settings, even ran a restore point to when it last worked fine and it still continue, ran tests on hardware, everythings fine. Theres even more stuff i did i can't even remember. 

[Riddle_Decipher]

@Esashaheed Let's fix the sleep issue and then move on to the issue with getting stuck on the HP logo, the steps may get lengthy and tricky, don't worry, just follow them step by step and let me know if you need anything:

I suggest you make a few changes to the way sleep mode works under power options:

• Change - "Put the computer to sleep" to preferred time,
• And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

1. In Windows, search for and open Control panel.

2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

3. Click Power Options.

4. Click Change plan settings for the power plan that is selected.

   

5. Click Change advanced power settings.

   

6. Expand Sleep, and then expand Allow hybrid sleep.

7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

   
    

8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

Once done, click here to access a related post with the device being stuck on HP logo during boot

(Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Esashaheed]

Hey there! Thanks for replying atleast.

As mentioned, i already tried turning off hybrid sleep, i did it again with the reset, didn't work. Also the other post you tagged everything except the reset I've tried, my laptop isn't giving me the option to keep my apps, and im pretty sure it isnt any of my apps because i cant remember when last i installed a new app even update. I even tried turning off hibernation from command prompt smh. This is frustrating, this is demotivating me alot. Instead of getting to do stuff im all day troubleshooting this piece of crap laptop to function again, because when i put it to sleep i then have to hard shutdown to get it back up running, stg I'll be switching to a macbook. 

[Riddle_Decipher]

@Esashaheed Most updates happen in the background, so we wouldn't know if an update has made changes to the way your device works, which is why, I suggest you backup all your important data into an external storage device and then, create a new user account to check if that works fine, if it doesn't you may need to reset the windows: click here for steps.

Good luck, keep me posted.

[Esashaheed]

Well i did a ton of  troubleshooting and even defragged the disk, i ended up getting this when doing a chkdsk on the windows partition  "error detected in index $I30 for file 1E"

I think that might be the issue, because as i said the machine gets stuck on boot, didn't had that error before cause i did a chkdsk since this started, idk if you can help with that.

It also said windows didn't load correctly so that's why i was like ill run it on the windows area. Smh windows is pissing me off for months and then this. This is the last straw, i love hp laptops but my next laptop will be a macbook for sure smh

[MB0091]

I have the same issue with my laptop - black screen after sleep.  It wakes up if I manually turn the sleep mode on, but does not wake up if the sleep mode kicks in due to inactivity.  I have tried all the recommended options in this chain, but still have the issue.  It is highly frustrating as I have to turn the computer off and on again 3-4 times daily.

[Esashaheed]

I feel your pain man, currently its 12:01 here, i been running a chkdsk /r since around 8am, its 67% rn, i tried every solution i saw on the Internet thusfar except doing a clean windows install. If this chkdsk fails im afraid im left with no other option, and windows customers service is as crappy as their os

[Esashaheed]

So the chkdsk didn't work smfh im fed up of this, system still froze after an hr sleep, i left it to test it, upon booting again it froze during boot and i hadda shut down and up twice

[Riddle_Decipher]

@MB0091 Do you have the same model name as the one mentioned by the OP? If no, here's what I need:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, Did you perform all the steps suggested to the OP?

As for @Esashaheed I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.