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Cabpowers
New member
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Message 1 of 2
295
Flag Post

Black screen and blinking caps lock

HP Recommended
Hp fq OQ13ax
Microsoft Windows 10 (32-bit)

I just got a laptop for my son for college that starts in a few days. First time turning on did a windows 10 update. Then went to turn on again and now get black screen and caps lot clinking and 3 and 2 short lights. Tried windows and B thing and windows and v. I don’t have 2 weeks time to send it back. Can anyone help??

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@Cabpowers,

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis are done. It is greatly appreciated.

 

 

 

The embedded controller has timed out waiting for BIOS to return from memory initialization.

 

Indicates potential memory failure.

1 Reseat memory.

2 Correct memory configuration.

3 Test with known good memory.

4 Replace affected component.

 


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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