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‎06-07-2020 11:40 AM

HP Recommended
Product: hp 15 1033wm
Operating System: Microsoft Windows 10 (32-bit)

doesn't boot up. Caps lock light (white) flashes and the wifi light (orange) is constantly on. I have removed the battery, unplugged the power cord, held down the power button for 15 seconds and nothing changes.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2020 12:40 PM

HP Recommended

Installing Windows 10 yet again won't fix a hard problem.

 

If it is under warranty, contact HP.  If it isn't, then I would probably recycle it.

 

.

View solution in original post

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3 REPLIES 3

‎06-07-2020 12:33 PM

HP Recommended

Leave the battery out.

Connect just AC.

Does it boot?

1 person found this reply helpful
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‎06-07-2020 12:38 PM

HP Recommended

It doesn't. Nothing changes. This happe d right i put a fresh install of windows 10. It worked for about a day and then I went to start it and this is all I get.

Was this reply helpful? Yes No

‎06-07-2020 12:40 PM

HP Recommended

Installing Windows 10 yet again won't fix a hard problem.

 

If it is under warranty, contact HP.  If it isn't, then I would probably recycle it.

 

.

Was this reply helpful? Yes No
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