• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP 15 NOTEBOOK
Microsoft Windows 10 (64-bit)

So my keyboard and mouse on my laptop had not been working for about 4 months. I've been using a usb keyboard and mouse since then. But yesterday i wanted to sit down and see if I could fix the problem. I installed the ps/2 drive like one tutorial said and rebooted the laptop. But after that it wouldn't boot up again. Instead the screen turns on but remains blank. I can press f10 to go to bios. I can also press f11 to go to system recovery. I've tried doing that many times and it just infinitely loops on please wait. If anyone has any ideas it would be appreciated. Thanks

1 REPLY 1
HP Recommended

@Screenttd Welcome to HP Community!

 

I understand that you are getting black screen after the fan error message.

 

Do not worry. I will try to fix the issue.

 

As you have stated that Fan error message. Let us know what was the error message.

 

Have you tried to connect the laptop with an external display?

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.