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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Black screen, fan running, cannot access BIOS

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09-26-2022 02:50 PM
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0H1AV)
This is my second HP with this issue. Purchased both from Costco, only had a year or so. Was working fine, minimal personal use, then out of the blue had black screen with just fan running. Will not boot to a screen. Tried all of the unplugging, adding to external monitor, windows/B key start nothing has worked. I am at my wits end with HPs. For my daughters had to send in twice after spending hours on the phone and reinstalling BIOS myself…this ridiculous, desperate for suggestions… 😞
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