06-08-2016 03:24 PM
My computer stopped connecting to wifi. I decided to do a system reset. Now the screen is black at start up and the hp logo just flashes on and off the screen. I tried the BIOS update and that did not work either. What else can I do before sending it in for repair. I just bought it last November.
06-09-2016 11:48 AM
Welcome to the HP Forum!
Thank you for joining the HP Forum community. It is a great resource for information, tips, and solutions that have helped others. Here is a link as a guide should you have any concerns or questions about the process:
I understand that after resetting your notebook, on startup the screen is black and the HP logo flashes on and off. You updated the bios but, there was no change.
Here is link to:
Should you need to do a recovery here is a link to guide you:
Should you do the full recovery and backed up your files during that process, here is a link to help with the restoration.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8.1) ( Although it states for Windows 8.1 the process should be the same).
Thanks! If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy:
06-15-2016 07:12 AM
Thank you for your reply.
What happened when you tried to do the recovery?
Did you create recovery media when you first set up your notebook?
If you did not create recovery media, you could try doing a clean install of Windows 10, as it is a free download.
How to Clean Install Windows 10 (from tenforums.com).
If you are still having an issue, please contact HP Support for further assistance.
Please contact HP support at Contact HP Support.
Please keep me updated on your progress.
06-15-2016 08:23 AM
Hi @ @Brandi79,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works please review this link:
06-19-2016 05:52 AM
I was stuck on the HP black screen and could not get past it until i found this solution. it is fast, easy, and costs nothing.
unplug all cables. remove battery and power cord. then push power button down and hold for 15 seconds.(this gets rid of any residual power and resets to defaults). Plug power cord back in (but leave the battery out for now) and hit power button. Should reboot and then you can put the battery back in and move on. hope this works for you.