Black screen spinning fan and hard drive

[Abdisheshe66]

I was updating windows suddenly an erro appeared with a blue screen with a QR code the next thing i saw was a black screen. I tried to power on but still no response only fan and drive spinning 

Assist hp notebook 15 be012tu

[Nal_NR]

Hi @Abdisheshe66,

Welcome to the HP Support Community.

I understand that you are facing issues with the black screen. I'd like to help!

Before you begin

Before power resetting your computer:

Disconnect or remove all peripheral devices. Turn on the laptop, then test the computer by itself, and then reconnect one peripheral device at a time.

Turn over the computer and look for a battery compartment door.

If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

Reset a laptop with a removable battery

Turn off the computer.

Remove the computer from any port replicator or docking station.

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC adapter from the computer.

Remove the battery from the battery compartment.

With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

Press the Power button to turn on the computer.

The computer starts normally or a startup menu opens.

NOTE:

If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Reset a laptop with a sealed or non-removable battery

NOTE:

You should not attempt to remove a sealed battery as doing so can void your warranty.

Turn off the computer.

Remove the computer from any port replicator or docking station.

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC adapter from the computer.

For most laptops, press and hold the Power button for 15 seconds to reset.

If your laptop model is listed below, use the instructions specific to your computer.

Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

Press the Power button to turn on the computer.

The computer starts normally or a startup menu opens.

NOTE:

If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Abdisheshe66,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!