Black screen

[septerverius]

my lap top will not open

[Riddle_Decipher]

Greetings! @septerverius do you mean it doesn't turn on or is it powered on but there's no display on the screen?

Meanwhile, I suggest you perform a hard reset using the steps in this link: Click here for details.

Please elaborate more on the issue, so we can help you accordingly.

With that said, Welcome to HP Forums! 😉

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.