• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
dv6-6c43cl
Microsoft Windows 7 (64-bit)
Hi, After cleaning cooling fan of my laptop, on start up. It shows to black screen (light on screen) with blinking underscore no other else. No window logo, etc. I tried the F10 or F11, It's not doing anything. When I did the Windows + B then power button. Just black screen (No light on screen) with blinking light on Caps lock indicator. By the way, before I cleaned the cooling fan. I installed the newest update.
9 REPLIES 9
HP Recommended

@CozyBare 

I've run into this myself and when it happens, it means that the PC can not find either the boot loader files or the OS -- and therefore, does not put up any error messages, but just the blinking cursor.

 

On my PC, this happened when I had mistakenly changed the boot location to the wrong drive -- so there was nothing there to boot FROM.

 

If you have only one drive and have not been making these kind of changes, that generally means the drive has died or has been disconnected.

 

To check this, press the ESC key repeatedly while rebooting, and when the HP Startup Menu appears, select the option to run diagnostics -- generally, F2.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
@WAWood I did what you said, I pressed the ESC button while booting but nothing comes up. I did it a few times.
HP Recommended

@CozyBare 

You have to press it rapidly and repeatedly -- keep tapping it over and over.

 

If that does not work, then try doing the same with the F2 key.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
It's not working either.
HP Recommended
@WAWood It's not working either. Nothing happen. Tried few times.
HP Recommended

Unfortunately, without being able to run Diagnostics using F2, there's no simple way to tell if the drive is bad --which is my suspicion.  I have an HP DV6 and had to replace the drive once already a few years back.

 

What you can do at this point is remove the drive from the laptop, purchase a USB-to-Drive adapter like the one shown below, hook the drive to a working PC and see if it works.

 

USB-Drive-Adapter.jpg



I am a volunteer and I do not work for, nor represent, HP
HP Recommended
@WAWood Once I have that. How am I going to know if it's working. I mean, is there something I should do?
HP Recommended
@WAWood, I bought the adapter and plug it in on my desktop. It seems to be working. My desktop was able to read it. System and local disk is filled. Recovery and hp tools are empty
HP Recommended
Opened the disk management. It says that all 4 are healthy.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.