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‎12-09-2020 07:02 PM

HP Recommended
Product: Notebook 15-ay041wm
Operating System: Microsoft Windows 10 (32-bit)

I went to go turn on my computer and I was directed to a blue screen. The only thing that has happened to this computer is that the battery came partly out and it was not hooked up to the power cord. Do I have to do a factory reset and lose all of the files and photos on my computer or is there something else that I can do?

1 REPLY 1

‎12-11-2020 11:09 AM

HP Recommended

@Hailey187 

Don't know -- as we need more information.  What specifically is showing on the screen?



I am a volunteer and I do not work for, nor represent, HP
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