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Hailey187
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Blue Screen

HP Recommended
Notebook 15-ay041wm
Microsoft Windows 10 (32-bit)

I went to go turn on my computer and I was directed to a blue screen. The only thing that has happened to this computer is that the battery came partly out and it was not hooked up to the power cord. Do I have to do a factory reset and lose all of the files and photos on my computer or is there something else that I can do?

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WAWood
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@Hailey187 

Don't know -- as we need more information.  What specifically is showing on the screen?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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