Blue screen after turned on

[paul_65]

With the notebook is next to the Wi-Fi router there is no problems, it works fine.

The trouble is when it is started up in another room (5 metres away) it displays a blue screen. BSOD

To get it working again I have to bring it back to where the router is.

If I disable automatic Wi-Fi connection and then start up computer in the other room, it works fine, but as soon as I enable automatic Wi-Fi BSOD appears again.

The Event Wiewer displays Critical (Kernel-Power)

Ran the Windows Memory Diagnostics tool. No problems detected.

Any help would be appreciated.

Regards Paul

[Kuroi_Kenshi]

Hi @paul_65,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding BSOD on your device!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Wireless Drivers

1. In Windows, search for and open Device Manager.
2. In the list of devices, double-click Network adapters.
3. Right-click your wireless device, select Update driver, and then follow the instructions to install the updated driver.

Run Network Diagnostics

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. Select your computer, and then select HP Network Check under Troubleshooting and Fixes.

Use Windows Network Troubleshooter

1. Right-click the network connection icon in the taskbar, and then select Troubleshoot problems.
2. Wait while the Windows Network Diagnostic analyzes the network connection. Follow any instructions provided to resolve the issue.

Reset Wireless Router

1. Turn off your computer.
2. Disconnect the power cord from the wireless router, gateway, modem, etc.
3. Wait at least 5 seconds, and then reconnect the power cord.
4. Once the lights turn on, restart your computer and connect to Wi-Fi.

Change Wireless Environment

1. Reposition your devices: Move the computer closer to the router or to a location where the Wi-Fi signal is strongest.
2. Reduce obstacles: Ensure fewer solid objects between the router and computer.
3. Limit network activity: Reduce the number of devices using the network simultaneously, especially during bandwidth-heavy activities.

Adjust Wireless Adapter Power Options

1. In Windows, search for and open Device Manager.
2. Double-click Network adapters.
3. Right-click your wireless device and select Properties.
4. Select the Power Management tab, clear the checkbox for Allow the computer to turn off this device to save power, and then click OK.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[paul_65]

Followed your instructions but problem still exists

[Kuroi_Kenshi]

Hi @paul_65,

Thanks for the update, and I really appreciate your patience.

Since the issue still persists even after updating drivers and changing power settings, let’s try a few advanced troubleshooting steps:

Uninstall & Reinstall the Wi-Fi Driver Manually

Press Windows + X and choose Device Manager.

Expand Network adapters.

Right-click your Wi-Fi adapter, and select Uninstall device.

Check the box that says "Delete the driver software for this device" if available.

Restart your computer, Windows should reinstall the correct driver automatically.

If not reinstalled, go to the HP Support Site and manually install the wireless driver for your model.

Check for Faulty Wireless Card (Optional Test)

Try connecting via an external USB Wi-Fi dongle or hotspot (e.g. from your mobile).
→ If the laptop works fine with it, the internal Wi-Fi card might be faulty or driver-incompatible.

Disable Fast Startup

Open Control Panel > Power Options.

Click Choose what the power buttons do.

Click Change settings that are currently unavailable.

Uncheck Turn on fast startup.

Save and restart your computer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[paul_65]

What is happening now is the following

When turned on in other room the BSOD does not appear (GOOD), displays no internet

I enter my wi-fi credentials, and it then asks whether I want to connect to another computer (network) Yes or No

At this stage the mouse pointer is locked and then enters the BSOD 

Ran the network troubleshooter selected wi-fi option and ran.

Stated apply this fix, when selected process bar stopped and BSOD occurred.

Could not try the faulty wireless card check, do not have a dongle

Regards,

Paul

[Hawks_Eye]

@paul_65 

Kurio_Kenshi is away; however, I'm Hawks_Eye, and I'll be happy to help you out!

Thanks for the detailed breakdown, Paul—it really helps pinpoint the issue. 

Based on what you've described, it sounds like the BSOD is being triggered specifically during Wi-Fi authentication or network initialization, which is often tied to a corrupt or incompatible wireless driver.

Here’s a focused plan to help you move forward:

🛠️ Step-by-Step: Fix BSOD Triggered by Wi-Fi Connection

Boot into Safe Mode with Networking:

• Hold Shift while clicking Restart from the Start menu.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• Press 5 or F5 to boot into Safe Mode with Networking.
• If the BSOD doesn’t occur here, it confirms a driver or service conflict.

Uninstall and Reinstall the Wi-Fi Driver:

• Press Windows + X > Device Manager.
• Expand Network adapters, right-click your Wi-Fi adapter, and choose Uninstall device.
• Check “Delete the driver software for this device” if available.
• Restart your PC. Windows will attempt to reinstall a generic driver.
• If it doesn’t, download the latest driver from HP’s support site using your model number.

Disable Fast Startup:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click “Change settings that are currently unavailable”.
• Uncheck “Turn on fast startup”, then save and restart.

Temporarily Disable Antivirus or Security Software:

• Some third-party antivirus tools can interfere with network stack initialization.
• Disable them temporarily and test the connection again.

Try a Clean Boot:

• Press Windows + R, type msconfig, and hit Enter.
• Under the Services tab, check “Hide all Microsoft services”, then click Disable all.
• Go to the Startup tab > Open Task Manager > disable all startup items.
• Restart and test Wi-Fi connection.

If the issue persists, I can help you analyze minidump files or guide you through a system restore or repair install. You’ve already done a great job narrowing it down—let’s get it across the finish line. Let me know how far you get with these steps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[paul_65]

With the notebook is next to the Wi-Fi router there is no problems, it works fine.

The trouble is when it is started up in another room (5 metres away) it displays a blue screen. BSOD

To get it working again I have to bring it back to where the router is.

If I disable automatic Wi-Fi connection and then start up computer in the other room, it works fine, but as soon as I enable automatic Wi-Fi BSOD appears again.

The Event Wiewer displays Critical (Kernel-Power)

Ran the Windows Memory Diagnostics tool. No problems detected.

Any help would be appreciated.

Regards Paul

[Kuroi_Kenshi]

Hi @paul_65,

Thanks for the update, Paul! Since the issue persists, let’s go a bit deeper with advanced troubleshooting:

Perform a System File Check & DISM Repair

This ensures system integrity and repairs corrupt components that may be triggering BSOD on network init.

Steps:

Press Windows + X → Select Windows Terminal (Admin) or Command Prompt (Admin)

Run the following one at a time: sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth

Restart the PC after both commands complete.

Disable IPv6 on Wi-Fi Adapter

IPv6 issues can sometimes cause blue screens in certain configurations.

Steps:

Go to Control Panel > Network and Sharing Center.

Click on Change adapter settings.

Right-click your Wi-Fi adapter → Properties.

Uncheck Internet Protocol Version 6 (TCP/IPv6).

Click OK and restart the PC.

Use a Clean Boot to Rule Out Software Conflicts

There could be background services causing Wi-Fi driver conflict.

Steps:

Press Windows + R → Type msconfig

Go to Services tab → Check Hide all Microsoft services → Click Disable All

Go to Startup tab → Open Task Manager → Disable all startup items

Reboot the PC and test the Wi-Fi in the other room.

Create a New Local User Profile

If there’s profile corruption, it may trigger BSOD on certain events.

Steps:

Go to Settings > Accounts > Other users

Add a new user (local account, not Microsoft)

Log in to this new account and check Wi-Fi behavior

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[paul_65]

Followed your instructions and now I have serious problems.

No internet connection.

Network adapter settings folder empty.

Won`t allow me to access restore point.

Even tried reinstalling windows (three times) from usb stick, just says installation failed. (after hitting 100%)

Is a reboot the same as a restart?

Help