Blue screen and restart loop

[IT_WinSec]

If the battery was fine before the Windows reinstallation/before BSOD, then it's not the battery the problem.

Try this:

1. Remove power cord and the battery

2. Press and hold power on/power off/  button for 30 seconds

3. Plugin only power cord for first startup. Boot computer with only powercord but not battery.

4. In Windows, go to Control Panel >> Device Manager, if present > expand the entry for Batteries, right click on the Microsoft ACPI Compliant Control Method Battery and select Uninstall .

5. When it is complete, turn off the computer (turn off, not restart).

6. Unplug the AC Adapter, re-insert the battery, plug in the AC Adapter and start the notebook. Windows will automatically reinstall the driver for power and battery

If the above does not help.

- Turn off the notebook PC.
- Remove the AC adapter from the notebook.
- Remove the battery from the notebook PC.
- Reconnect the AC adapter to the notebook PC - no battery.
- Turn on the notebook PC.
- Wait until Windows has completely started and the desktop icons appear.
- Insert the battery into the notebook PC.

If the above does not help, consider updating the BIOS to the very latest version - taken from HP web site

>> http://support.hp.com/us-en/drivers

How to update BIOS >> http://support.hp.com/us-en/document/c00042629

Try method  Updating the BIOS when Windows does not start

Let me know if this works.

[RASHA1]

Unfortunately, none of it worked. It is still plugged in not charging.

[IT_WinSec]

Did you manage to update the BIOS ?

[RASHA1]

Yes

[IT_WinSec]

In this case you have tried all the standard and non-standard stuff I can think of including those mentioned in the official article > http://support.hp.com/us-en/document/c01702473

Please, contact HP Support for assistance (or wait for someone else to post any ideas). I am really out of ideas about the battery issue. Sorry I cannot help you with this one, as well.

How to contact HP Support:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

[RASHA1]

No worries. I will keep digging on the Internet. Can you just confirm that I need or don't need a new battery? I trust your judgement. Thanks for all your help. I really appreciate it!

[IT_WinSec]

You are welcome. I appreciate your trust.

I can't be 100% sure as I am not in front of the PC, but based on your words, I am 99% sure the battery should be fine.

You report that before the BSOD and before the Windows reinstallation battery was fine.

Everything changed due to the Win reinstallation, therefore the battery should be fine.  Windows (re-)installation does not drain any battery and does not breaks batteries [unless this is another new Win 10 surpise I am not aware of, joking]

HP support agents and engineers may have another ideas, tips and tricks

[RASHA1]

I was looking on another hp thread, it says it could be due to motherboard failure. New battery won't fix it. Do you think that is the case? How would I even check the motherboard?