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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎08-23-2022 10:30 AM

HP Recommended

New laptop (< 2 months) is getting a blue screen lock up intermittently. Sometimes when idle and when active application.

Went through troubleshooting process, no help.

 

20220818_173721.jpg

 This should not happen with this hard drive.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2022 10:59 AM

HP Recommended

Hello @Documan 

Sorry to hear that you are having problems ... I would like to help you.

 

Contact HP Support for service repair

- Drive must be replaced

- Windows operating system must be reinstalled

 

Good luck

View solution in original post

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2 REPLIES 2

‎08-23-2022 10:59 AM

HP Recommended

Hello @Documan 

Sorry to hear that you are having problems ... I would like to help you.

 

Contact HP Support for service repair

- Drive must be replaced

- Windows operating system must be reinstalled

 

Good luck

Was this reply helpful? Yes No

‎08-23-2022 11:36 AM

HP Recommended

Thx. I got off with HP tech support and they want the O/S reinstalled. I'm skeptical this is the issue. The concern will be the next step of a new SSD. This means reinstall of all my stuff with a drive that has a history of defectiveness. 

I'll try the Windows 11 re-install and see what happens.

Again, gracias.

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