Blue screen of death

[Disappointed42]

So frustrated. My new laptop started doing the blue screen of death maybe 2 months max after we started using it. We were moving so we just got around to having someone look at it and they didn’t find any software problems, recommended getting with hp for suspected hardware issue due to still being well within warranty. Of course I called and they tried to charge me for software fix, refused to entertain it may be hardware issue at all. Looking here I see that the service here is terrible and continuing to try to work with hp might be a waste of time. Should have known to go with a better brand.
anyone had any luck with secondary companies helping get a fix? This computer is so new it’s really disappointing. 

[Garp_senchau]

@Disappointed42, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

That's definitely frustrating — getting a brand-new laptop and having it crash with BSODs so soon is not what anyone expects, especially when you're still well within the warranty window.

Have you already contacted HP phone or chat support before? If so, could you please share the case ID that the HP agent provided? You can send it to me via private message. That’ll help track what’s already been done and possibly escalate things more effectively.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Disappointed42]

I never heard back from my dm, but I got another email about this response

[Garp_senchau]

Hey @Disappointed42,

Thank you for your response

If you're encountering a Blue Screen of Death (BSOD), please share the error message you see so we can troubleshoot the issue together.

Meanwhile, you may refer to this guide: HP PCs - Error messages are displayed on a blue screen (Windows 11, 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Disappointed42]

 

[Garp_senchau]

Hey @Disappointed42,

Thank you for your response

I suggest you follow these steps:

Remove any new hardware. If you added new hardware to your PC before the error, shut down your PC, remove the hardware, and try restarting.

Start your PC in safe mode.  If you're having trouble restarting, you can start your PC in safe mode. See Start your PC in safe mode in Windows for details. From safe mode, you can try the remaining troubleshooting steps.

Check the Device Manager.  Right-click the Start button and select Device Manager.  Check to see if any devices are marked with the exclamation point (!). Right-click the device and select Update driver.  If updating the driver doesn’t help, try disabling or uninstalling the device.

Check for sufficient free space on the hard drive.  The operating system and some applications require sufficient free space to create swap files and perform other functions. Based on the system configuration, the exact requirement varies, but it's a good idea to have 10% to 15% of free space available.

Install the latest Windows Updates. To check for updates, select Start > Settings > Windows Update , then select Check for updates. 

Restore Windows.  If none of these steps help, try restoring Windows using a system restore point, or one of the other options listed at Recovery options in Windows.  Choose the recovery option that most closely matches your scenario.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Disappointed42]

We tried these fixes. When the computer is booted in safe mode, on the driver list at least half of the drivers (I have no added hardware and have uninstalled all new drivers) have the caution sign exclamation marks. However, when I click on update drivers nothing happened.

[Garp_senchau]

@Disappointed42, Thanks for reaching out! 

Since the issue remains unresolved, I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,