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HP Recommended
Pavilion15-n012sg
Microsoft Windows 10 (64-bit)

I formatted  my laptop and installed new win 10 and now its stuck in restart loop...the start up repair.system image recovery and system restore options doesnt even work.....coming to CMD the windows/system/config/regback/dir  file is empty i dont know what to do please help guys please......i shouldn't have bought this hp laptop...please help guys ASAP

1 REPLY 1
HP Recommended

@Sujanbk51

 

Run an extensive system test for F2

 

1. Turn on the computer.

2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

 

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

 

Keep me posted with the test results!

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.