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Sujanbk51
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Message 1 of 2
104
Flag Post

Blue screen restart loop

‎08-25-2019 08:38 AM

HP Recommended
Product: Pavilion15-n012sg
Operating System: Microsoft Windows 10 (64-bit)

I formatted  my laptop and installed new win 10 and now its stuck in restart loop...the start up repair.system image recovery and system restore options doesnt even work.....coming to CMD the windows/system/config/regback/dir  file is empty i dont know what to do please help guys please......i shouldn't have bought this hp laptop...please help guys ASAP

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎08-27-2019 03:26 PM

HP Recommended

@Sujanbk51

 

Run an extensive system test for F2

 

1. Turn on the computer.

2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

 

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

 

Keep me posted with the test results!

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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