cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 4 0 0
Message 1 of 9
174
Flag Post

Boot Configuration Data is missing or corrupt

HP Recommended
HP Probook 440 G3
Microsoft Windows 7 (64-bit)

Tried to turn on the laptop this morning and got a black screen message that the Boot Configuration Data in the PC is corrupt and I should reload the Windows disc. But I don't have that and this laptop doesn't even have a disc drive. I can access the firmware settings thru the ESC key.... but what else can I do? I'd prefer not toose all the data and files on the hard drive. Any ideas? Thank you.

8 REPLIES 8
Highlighted
Author
New member
5 4 0 0
Message 2 of 9
Flag Post
HP Recommended

PS.... I think it actually has Windows Pro or Windows 10.... not Windows 7

Reply
0 Kudos
Highlighted
Level 20
Level 20
123,214 113,395 18,262 27,880
Message 3 of 9
Flag Post
HP Recommended

Hi:

 

Make a bootable USB W10 installation drive using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from the installation media and when you get to the Install Now screen, on the lower left corner of that screen should be a Repair your computer link to click on.

 

 Click the operating system that you want to repair and then click Next.

 

On the Choose an option screen, select Troubleshoot > Advanced options > Command Prompt and type the below commands.

 

Type bootrec /fixmbr and press Enter.

(This command will write a Windows 10 compatible Master Boot Record to the system partition)

 

Type bootrec /fixboot and press Enter.

(This command writes a new boot sector to the system partition by using a boot sector that's compatible with Windows 10)

 

Type bootrec /scanos and press Enter.

 

Type bootrec /rebuildbcd and press Enter.

(These two commands scans all disks for installations that are compatible with Windows 10)

 

Restart the computer and check if the issue is resolved.

 

 

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 4 of 9
Flag Post
HP Recommended

Thanks very much! Really appreciate your help and quick response.

Reply
0 Kudos
Highlighted
Level 20
Level 20
123,214 113,395 18,262 27,880
Message 5 of 9
Flag Post
HP Recommended

You're very welcome.

 

Were you able to repair the installation using those steps?

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 6 of 9
Flag Post
HP Recommended

Im going to give it a go in a few minutes after I double check on a few things with our office administrator (like making sure I really have W10). I'll let you know how it goes after I do it. Thanks again.

Reply
0 Kudos
Highlighted
Level 20
Level 20
123,214 113,395 18,262 27,880
Message 7 of 9
Flag Post
HP Recommended

Anytime.

 

I believe you can use the same procedure if it is running Windows 7, 8 or 8.1 as well.

Reply
0 Kudos
Highlighted
Author
New member
5 4 0 0
Message 8 of 9
Flag Post
HP Recommended

I'm afraid this didn't work, Paul.  Everything happened as you suggested it would, but restarting afterward brought back the same blackscreen message.  I'm I supposed to so something after the fourth command besides turn off the computer? Do you think I should just hit the initial Install Now button instead of the Repair Your Computer link? Or will that cause me to lose everything in there? REALLY appreciate your help an patience.

Reply
0 Kudos
Highlighted
Level 20
Level 20
123,214 113,395 18,262 27,880
Message 9 of 9
Flag Post
HP Recommended

You're very welcome.

 

Sorry those steps didn't work.

 

They don't always.

 

If you select the Install now button, and you need to recover files, then let Windows install over the existing Windows partition.

 

Do not delete or format anything, and Windows will create a Windows.old folder.

 

After W10 installs, you can explore the Windows.old folder, find your old user profile and copy and paste the files/folders you need to your new user profile or you can save your files to a portable hard drive.

 

You will need to reinstall any programs that didn't come with your notebook.

 

Once your files are stored onto a portable hard drive, you could make a bootable recovery drive using the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached an pdf info file below for how to use the cloud recovery tool.

 

Or you can install the drivers and available software yourself on the new W10 installation installed by the media creation tool from the link below.

 

https://support.hp.com/in-en/drivers/selfservice/hp-probook-440-g3-notebook-pc/7834551

 

Once you are sure you have all of the files recovered, you can delete the Windows.old folder by running the disk cleanup utility, click on the cleanup system files button on the lower left side of the disk cleanup window, and check all of the boxes to delete the unnecessary files.

 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation