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‎07-02-2020 07:51 PM

HP Recommended
Product: Envy 17t ce100
Operating System: Microsoft Windows 10 (64-bit)

When I power I get the following screen:

Boot Device Not Found

Please Install an operating system on your hard disk.

Hard Disk (3F0)

F2 System Diagnostics

 

I ran through all of the system diagnostics, and everything passed, but the hard disk! I am assuming I need to replace the SSD, this is a brand new machine, this happened the day a received it.  Is there any hope that the hard disk (SSD) is savable???

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 10:02 PM - edited ‎07-02-2020 10:02 PM

HP Recommended

Hello @Cathlene 

 

Welcome !

I am sorry about the issues you experience.

 

If you are positive the test has failed and if this is a brand new machine within active warranty, please reach to HP Customer support team to have it replaced for free. When in warranty period, you are entitled to a free service and support, especially if this component has failed.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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2 REPLIES 2

‎07-02-2020 10:02 PM - edited ‎07-02-2020 10:02 PM

HP Recommended

Hello @Cathlene 

 

Welcome !

I am sorry about the issues you experience.

 

If you are positive the test has failed and if this is a brand new machine within active warranty, please reach to HP Customer support team to have it replaced for free. When in warranty period, you are entitled to a free service and support, especially if this component has failed.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎07-03-2020 03:12 PM

HP Recommended

Thank you, I did get a hold of HP support and they set me up to get the laptop sent in for service under my warranty.

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