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‎07-21-2022 03:03 PM

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A7AV)
Operating System: Microsoft Windows 11

I accepted the HP Assistant Bios update.  Have not been able to boot the computer since it finished. I get Boot Device Not Found.  All of the solution so far has not helped. In fact I don't get the same menu shown in the solutions.  Is there a download boot program that can pull the computer to it on a USB drive.  Maybe the syetem looks for an operating system.

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1 person had the same question
1 REPLY 1

‎07-21-2022 05:29 PM

HP Recommended

Hello @DrRayWhite 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your diagnostics results ... ( pictures, error messages ... )

 

(3) Try to Restore Defaults in BIOS

https://support.hp.com/us-en/document/c04831065

(4) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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