cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 3 0 1
Message 1 of 3
176
Flag Post

Solved!

Boot Device Not Found

HP Recommended
Envy 17t ce100
Microsoft Windows 10 (64-bit)

When I power I get the following screen:

Boot Device Not Found

Please Install an operating system on your hard disk.

Hard Disk (3F0)

F2 System Diagnostics

 

I ran through all of the system diagnostics, and everything passed, but the hard disk! I am assuming I need to replace the SSD, this is a brand new machine, this happened the day a received it.  Is there any hope that the hard disk (SSD) is savable???

2 REPLIES 2
Highlighted
Level 15
Level 15
9,675 9,583 776 3,586
Message 2 of 3
Flag Post
HP Recommended

Hello @Cathlene 

 

Welcome !

I am sorry about the issues you experience.

 

If you are positive the test has failed and if this is a brand new machine within active warranty, please reach to HP Customer support team to have it replaced for free. When in warranty period, you are entitled to a free service and support, especially if this component has failed.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks

I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer
Reply
0 Kudos
Highlighted
Author
Level 1
6 3 0 1
Message 3 of 3
Flag Post
HP Recommended

Thank you, I did get a hold of HP support and they set me up to get the laptop sent in for service under my warranty.

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation