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‎09-23-2020 05:25 PM

HP Recommended

When doing the system diagnostics the hard drive test says 1 passed (2 unavailable) what does this mean? My laptop won't go to the sign in it restarts 3 times then says boot device not found. Please install an operating system. HELP I just used it a half hour ago. 

1 REPLY 1

‎09-26-2020 06:07 AM

HP Recommended

@Sassyqueen1981

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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