• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎10-20-2018 07:06 PM

HP Recommended
Product: HP Notebook- 15-bs015dx
Operating System: Microsoft Windows 10 (64-bit)

When starting my laptop it pops up with 

"Boot Device Not Found

Please Install an operating system on your hard disk.

Hard Disk (3F0)"

I've already tried taking the removable battery out and draining power by pressing power button. It did nothing.

Then I tried starting it up and prompting BIOS with F10. I selected F9 in BIOS setup and rebooted. It did nothing.

I just want to know why my laptop, which is 10 months old, is acting like this. I use it for school and Sims 4. I have had multiple issues with it such as running slowly, taskbar non-responsive, and it shuts down unexpectedly. 

Any suggestions as to how I can get my laptop to respond 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2018 01:41 AM - edited ‎10-21-2018 01:41 AM

HP Recommended

Sounds like the hard drive has failed and will have to be replaced.If your laptop is only 10 months old it is still under HP warranty. Find your serial Number and contact using this link:

https://support.hp.com/us-en/contact-hp/product/hp-15-bs000-laptop-pc/15551412/model/16646257

(Serial number should be on the bottom of the laptop-also in BIOS)

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-20-2018 08:17 PM

HP Recommended

I've also tried to enable Legacy from BIOS boot options and it did nothing. I guess they'll have to remove my hard drive at a shop. 

Was this reply helpful? Yes No

‎10-21-2018 01:41 AM - edited ‎10-21-2018 01:41 AM

HP Recommended

Sounds like the hard drive has failed and will have to be replaced.If your laptop is only 10 months old it is still under HP warranty. Find your serial Number and contact using this link:

https://support.hp.com/us-en/contact-hp/product/hp-15-bs000-laptop-pc/15551412/model/16646257

(Serial number should be on the bottom of the laptop-also in BIOS)

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.