Boot Manager UEFI does not recognise my hdd and/or USB ports.

[TheArteeest]

My problems started when Windows 11 started acting funny. So then I tried a few times to reinstall Windows from my USB flash drive. Things went from bad to worse when UEFI did not recognise my hdd, even though I can run the boot diagnostics on the hdd, and everything else too, and everything checks out perfectly. And then, it even stopped seeing my USB ports.

I am pulling my hair out!  Can anyone help?

[Raj_05]

Hi @TheArteeest,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue. Here are a few steps to troubleshoot the problem.

Check BIOS/UEFI Settings:

• Restart your notebook and enter the BIOS/UEFI setup (usually by pressing F2, F10, ESC, or DEL during startup).
• Make sure that your HDD is recognized in the BIOS/UEFI. If it isn't, check the connections to ensure the HDD is properly seated.
• Ensure that the USB ports are enabled. Look for options related to USB Configuration and make sure they are set to enabled.

Reset BIOS/UEFI to Defaults:

• In the BIOS/UEFI settings, find the option to reset to default settings. This can sometimes resolve detection issues by reverting any incorrect changes made.

Update BIOS/UEFI Firmware:

• Check HP's support website for any BIOS/UEFI firmware updates for your model. Updating the firmware can sometimes resolve detection issues.

Check Physical Connections:

• Power off your notebook and disconnect it from any power source.
• Open the back panel (if you're comfortable doing so) and check the physical connections of the HDD and any internal cables.

Test the USB Ports:

• If USB ports are not working, try different USB devices or different USB ports to see if any are responsive.
• Check if there is a BIOS/UEFI setting related to USB legacy support and ensure it is enabled.

Perform a Hard Reset:

• Power off your notebook and disconnect it from the power source.
• Hold down the power button for about 15-20 seconds to perform a hard reset. This can sometimes clear out any lingering issues.

Test with Different USB Flash Drive:

• Try using a different USB flash drive with the Windows installation media. The issue might be with the USB drive itself.

Check for Hardware Issues:

• If none of the above steps work, there might be a hardware issue with your HDD or motherboard.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support