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‎09-06-2017 07:10 PM

HP Recommended
Thanks. I've looked at the links that you gave me before to action what you mention above. They recommend using a blank usb so I'll need to go buy one in the morning.

Thanks for sticking with me on this. I hope that I'll have good news to report tomorrow 🙂
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‎09-07-2017 06:58 PM

HP Recommended

Hi. I ended up having to go to a computer repair store to get the information downloaded to a USB. They were really helpful and we started to boot from the USB.

 

In the end they said that I had to do a factory restart as Windows wasn't working at all. I've done that now I'm going through getting my back up restored.

 

Thanks for all of your help.

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