Boot device failed

[Dvroeg]

Dear community,

This morning I ran into an issue with my hp pavilion 15bc210nd. I play videogames a lot and today during play my screen froze up. I waited a minute before I forced shutdown with the power button. The screen at that time displayed still the image from the moment of crashing.

After the shutdown I restarted the device. The power button lit up, the fan (who had gotten noisy lately) started turning but the screen remained dark for a while. Then the backlight kicked in (still black) and a blue box showed the message: "the selected boot device failed. Press enter to continue. " After doing so, the device turns off again.

After this I consulted this sites guidelines. I did the following:
- hard reset (non removable battery) still same error message
- bios recovery (windows button+b) this actually ran. It recovered and checked and gave a 500 code at the end, but after continuing it still gave the initial boot device error
- trying to access bios menus through f2 and f10, doing this only resulted in the machine starting to beep repetitively before showing the initial boot device error
- then I tried the first two steps again, resulting in the same error as before

I did all these steps according to the guidelines, removing external components (mouse, headset) and removing/applying the power chord whenever indicated. What I did not do was opening up the backside and messing with the battery and solid state drive. I'm not comfortable with this and I don't want to risk the warantee.

How should I continue? I couldnt find the exact issue on the forums so far and I don't feel comfortable with the next steps suggested in the guide. I also couldnt follow the steps of downloading a new bios,I dont have a bios recovery usb or whatsoever and I couldnt enter the bios menus at all. Honestly I don't think it would matter right now because I fear there is something wrong with my ssd.

Thank you for your time, I hope someone can help me. Otherwise I will contact hp by phone and probably hand over the device to their care, or whatever the next step would be.

[Dvortex · Accepted solution]

Hello, @Dvroeg – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are facing issues with your HP Pavilion. It looks like a hardware issue with the machine. I’d suggest you contact the HP phone support to get the Pc service options.
 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I’ll do my best to help!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Dvroeg]

Hello Dvortex,

Thank you for your reply. I have contacted the support desk and they assisted me along the road of hopefully fixing my issue.

[Dvortex]

Hello, @Dvroeg

Thanks for the update!

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂​​​​​​​

[Indigowolf13]

Can you tell me what process they are having you go through to fix this? My laptop is doing the exact same thing. Unfortunately, my warranty ran out a month ago without me knowing.

Thank you