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‎12-13-2020 11:52 AM

HP Recommended
Product: pavilion 14-ce3520sa
Operating System: Microsoft Windows 10 (64-bit)

My laptop is just 1 year and 3 weeks from new. It was working fine till today t he hard derive is not found.. I tried to run a diagnosing process but the short ssd DST appear as PASS and not available. 

 

How can I run the computer again?

In the case I removed the SSD and connected externally to anther laptop, will the word, excel, pdf and jpg files open? 

 

Help please 

20201213_184733.jpg

20201213_184619.jpg

1 person had the same question
1 REPLY 1

‎12-26-2020 11:10 AM

HP Recommended

Hi @M_SAEED8,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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