Boot device not found (3f0)

[WorstCOever1]

After several attempts to reconnect online chat support AND being on hold via phone for over an hour and being disconnected by HP, I have registered here for information from the community since I can’t seem to get any from HP. 
 

I was sent the wrong media (a USB) after talking with support and explaining that my laptop FROM HP, does not have a disc drive OR a USB port. I do however, and told them, that I have a usb adaptor. So they send me the USB recovery media, which I paid for overnight shipping because I need this computer for work, and the instructions say I am not able to use a USB adaptor to load OS on to computer. What gives. HP? Apparently they do not know their own system, and I am left yet again with a computer that won’t boot, the wrong recovery media, and frustration with tech support AND HP as a whole.

Anyone with suggestions how to resolve?

[edit]

[asmita6658 · Accepted solution]

Hi @WorstCOever1

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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