Boot device not found - Please install an operating system on your hard disk

[AllenJC]

I recently got this notebook secondhand. It had a clean install on it, so Windows 10 was setup from new.

I after using for about a day I kept getting a BSOD. As it was a new install I thought the easiest think was just to do a recovery. So I went into the HP Recovery utility and started that running.

At 16% is failed with an error (which unfortunately I didn't record). The onlt option given was to do a restart. Upon restart I get the message on screen shown in the subject of this post.

I have a bootable USB stick, so I have tried going into the repair and going to the console. The files still appear to be on the SSD, but it fails to recognise it as a boot disk.

While I was at the screen shown below I decided to run the tests. The disk drive test passes no problem, but the memory test fails on the second memory stick. So I think that is the route cause of the issue. So another question is how can I replace the faulty memory in this notebook?

I can't work out exectly what I need to do to correct this issue. Can anyone help?

Thanks,

Allen

[Paul_Tikkanen]

Hi:

Here is the service manual for your notebook, so you can see how to remove and replace the memory module.

http://h10032.www1.hp.com/ctg/Manual/c06172053

Then for the Boot device not found...if the HDD passes the tests, see if you can reinstall W10...if you can't boot from the flash drive, sometimes you need to go into the BIOS, enable legacy mode and disable secure boot, and try to boot from both the legacy and UEFI flash drive.

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

W10 will work with the product key in the BIOS, install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page.

[salvato001]

Is there any video that shows how to do it step by step

[AllenJC]

Is this product key still in the BIOS after doing a BIOS reset?