08-29-2019 01:22 PM
Turning on laptop and boot device not found, please install an operating system on your hard disk, Hard disk (3F0) is coming up.
I run quick check in hard drive check and get a message saying no hard drive installed. Please check that the power and data cables are connected properly.
I then run extensive check in hard drive check and get the same message.
It has an SSD
09-01-2019 06:49 PM
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
I appreciate your efforts to try and resolve the issue. This sounds like a hardware related issue as you've performed a relevant test on Hard Drive.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Note: You can try the steps from this document before reaching out to our support and also you can skip the steps if you've performed already.
"Boot Device Not Found Error or Hard Drive Not Detected" https://support.hp.com/in-en/document/c01443463
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-02-2019 02:42 AM
It didn’t this happen after a recent window or software update and I hadn't made any hardware/software changes.
I will try and get in touch with the support engineers, but I have been struggling to get in touch with them.
09-02-2019 11:29 AM - edited 09-02-2019 11:32 AM
thank you for posting back.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).\
Thank you for visiting the HP Support Community.
I am an HP Employee