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‎09-24-2021 06:02 PM

HP Recommended

Boot the problem PC to that USB media from Microsoft and once the screen loads you can reinstall Windows from that media.


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‎09-25-2021 02:10 PM

HP Recommended

Hey so I did what you said and it took me to the download screen but then it gives me two chooses to either upgrade: install windows and keep files, settings, and applications or custom: install windows only (advanced) and I don’t know which to choose

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‎09-25-2021 03:00 PM

HP Recommended

Well, it depends on if you wish to keep the software and apps that were installed before.  The custom will ask if you wish to clean out and start over, which I would do as a last resort.  If you were satisfied with the way it worked before the problems then try the first method.  If that fails to give you satisfaction, you can go back and do it again and pick the custom install, wipe out the drive and let Windows do what is called a "Clean Install", which will be totally new and fresh install.


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‎09-25-2021 04:20 PM

HP Recommended

Ok well i tried to do the upgrade one and it did t work so I think I’m gonna do the other one

but I don’t know how it says there’s a drive 0 I allocated space in there and I can refresh delete format new load driver and extend

 

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‎09-26-2021 04:57 AM

HP Recommended

Here is a guide from Microsoft to clean install Windows 10.  Follow that

https://answers.microsoft.com/en-us/insider/forum/all/how-to-perform-a-clean-install-or-reinstall-of...


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‎09-26-2021 10:22 AM

HP Recommended

Hey so I’m a little confused because when it says to select the drive and click new and click accept and click ok it splits into two on their screen but when I do it it says we couldnt create a new partition

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‎09-26-2021 05:18 PM

HP Recommended

Here is a different guide

https://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Start the custom install.  When you get to this screen

2021-09-26 19_13_29-Window.jpg

 you could delete them all and tell Windows 10 to install itself in the unallocated space.

 

 


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