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‎11-24-2021 02:06 AM

HP Recommended
Product: Envy 13-ad173TU
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

Whenever I try to switch my HP Envy laptop on, an error message saying 'Boot Device Not Found' appears, as shown in the image attached. There is an SSD installed and I have been running my laptop fine before this. I pressed F2 and it worked, but this issue appeared again the next time I tried to switch my laptop on.

 

Does anyone know the causes of this issue and how do I resolve it?

 

Thank you in advance.

 

fe2c8b70-e8af-48fa-bc60-716807f43f5d.jpg

Category:
1 person had the same question
4 REPLIES 4

‎11-24-2021 03:07 AM

HP Recommended

Your first step:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Boot-Device-Not-Found-Can-I-send-in-my-laptop...

 

 

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‎11-24-2021 04:21 AM

HP Recommended

thank you

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‎11-24-2021 04:23 AM

HP Recommended

i appreciate your help, but may i know what caused this problem? 

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‎11-24-2021 05:32 AM

HP Recommended

Nobody knows. It can be a failure in a windows update or the machine didn't shut down properly. Many reasons.

But don't worry, usually it's easy to fix.

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