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‎07-23-2019 10:48 AM - edited ‎07-23-2019 11:00 AM

HP Recommended
Product: Pavilion g6 2016Tx
Operating System: Microsoft Windows 7 (64-bit)

Hi 

I'm using hp pavilion g6 2016tx model. Today when i started my laptop boot device not found message pop up. When i opened back cover i found it heated up quite much and some part melted. After removing back cover,  WiFi ic was heating up badly and that causes melting of that part  back of cover. Please help me getting over this problem.

 

IMG20190723221520.jpg

 

IMG_20190723_222917.jpg

 

1 REPLY 1

‎07-25-2019 10:56 AM

HP Recommended

@purusho15

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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