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Rishi0909
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Message 1 of 2
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Boot loop

HP Recommended

I have run into a problem with my 7 month old notebook. When I turn it on I get a screen that says there is a problem and HP needs to restart my computer. They say they are searching for a repair that never happens. Then I am referred to Windows Stop Code Error. I did a fast system check and everything passed. I am in the process of a system extensive test and so far all has passed except for the Hard Drive Long DST check which is still in progress and has 4 + hours to finish. What could have caused this and how do you suggest I proceed. I am not an IT genious.

1 REPLY 1
Echo_Lake
Retired
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Message 2 of 2
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HP Recommended

@Rishi0909

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Did the hard drive test go through?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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