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Ugonna138
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Message 1 of 2
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Flag Post

Booting issues

‎10-03-2020 12:46 AM

HP Recommended
Product: HP 650 G1 probook
Operating System: Microsoft Windows 10 (64-bit)

My system has refused to boot since yesterday. It says bootable image not found. Then shuts down after I press ok.

I need solution to this.

1 REPLY 1
WAWood
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Message 2 of 2
Flag Post

‎10-07-2020 12:20 PM

HP Recommended

@Ugonna138 

Sorry no one has responded earlier -- but the forum has been having issues.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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