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Fernandez75421
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Message 1 of 2
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Bootloop after I tried factory resetting my laptop

HP Recommended
Stream 13 Hp laptop

I factory reset my computer to sell it and all was going well. It hit 54% then it didn’t freeze because the circle was still spinning but stayed at 54 for about an hour. I left it then it kicked it out to a black screen. From then it’s to where it’s been now. It goes to a black screen with a blue hp logo and sits there for a few seconds. After it switches to a black screen for a few seconds then loops back to the logo. I have powered it down and back up and it’s still on the logo black screen loop. How do I even fix this

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WAWood
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Message 2 of 2
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HP Recommended

@Fernandez75421 

Well, you should have checked here BEFORE you forced the factory reset because that does not actually REMOVE personal data from a laptop; it only erases it.  And anyone with any decent data recovery app can then get most, if not all, of that data back.

 

Here is a thread I wrote about this:  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Preparing-a-used-HP-notebook-for-resale/ta-p/...



I am a volunteer and I do not work for, nor represent, HP
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