cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
garyonthenet
New member
3 0 0 0
Message 1 of 2
317
Flag Post

Burned out chip on motherboard of HP Spectre x360 - 13-4102dx

HP Recommended
HP Spectre x360 - 13-4102dx
Microsoft Windows 10 (64-bit)

I have just a few year old HP Spectre x360 - 13-4102dx, that decided to just stop turning. It is now out of warrant, but I understand this model has had huge motherboard burnt chip problems and indeed that is what it looks like, with smoke coming off of a likely power chip near the mobo power connector.

This is a $1500 laptop, and for it to go out like this, with so many of them having done so, should be  recall issue.

Is there someone at HP here who could hve this repaired or replaced even though it is just out of warranty?

 

Thank you !!

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 2
Flag Post
HP Recommended

Hi @garyonthenet, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation