C:\WINDOWS\system32\config\systemprofile\Destop is unavailable

[ACERBOCA]

i performed the required pop up update for my computer. The upgrade went all the way through but since
I haven't been able to use my notebook, the error message I get every time I boot is, "C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable"
And I'm left with a black screen with just the recycle bin icon, the non-responsive Windows icon

[ACERBOCA]

recycle bin shows on screen but no other buttons function, inoperable windows key button, can not click on any functions

[KrazyToad]

@ACERBOCA

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

The User Profile or OS seems to have gotten corrupted after the update

I suggest you perform a System Restore to an earlier time before the issue started
 

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

If you are unable to complete the Restore, I suggest you perform the System Reset

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Let me know how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.