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- HP Community
- Notebooks
- Notebook Boot and Lockup
- C:\WINDOWS\system32>

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03-14-2017 01:20 PM
Hello, @SVining1970 - Hope you are well 🙂
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.
Going through your post, I see that you are getting “C:\WINDOWS\system32” message while starting up your HP PC. I will certainly try help you find a solution 🙂
First off, is that all the error message? Ideally, the message path will specify more than “C:\WINDOWS\system32” and will display the complete path of the file that is creating the issue. Please do let me know the same.
Alternatively, try to restore your PC to try and fix this issue. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. Follow the steps below:
- Press and hold (or right-click) the Start button, and then select Control Panel.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
You can also try refreshing your PC to try and fix this issue. Here are the steps:
- Simply find the Shut down / Restart menu and hold down the SHIFT key while clicking on Restart.
- Once you’ve done this, instead of fully rebooting, the blue boot options menu displays.
- To access the options for refreshing or resetting your PC or to use the advanced tools, click Troubleshoot.
- Select the “Refresh your PC” option to refresh your PC.
Please let me know if this resolves the issue, or if you require further assistance.
Good luck 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
03-15-2017
12:27 PM
- last edited on
03-22-2024
06:33 AM
by
JessikaV
Hello, @SVining1970
Thanks for the update!
Are you getting this message on a blue screen immediately while starting up the PC? Or does this message appear while you get to the desktop screen? Please explain in detail so that I can assist you better.
Alternatively, try the steps mentioned here: https://www.tenforums.com/tutorials/27649-startup-repair-run-windows-10-a.html
Let me know if that helps!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
11-18-2019 08:00 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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Thank you
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