Camera keeps changing to "USB Boot"

[tonydb5656]

My built in Camera keeps changing to USB Boot.......It occasionally says Intel Camera in Device manager .....I have tried everything under the sun ...nothing works

[VikramTheGreat]

Hi @tonydb5656,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the detailed description — I understand how frustrating this issue can be, especially after trying everything you can think of. Based on what you've shared, your HP ENVY Laptop's built-in camera intermittently appearing as “USB Boot” or “Intel Camera” in Device Manager suggests a hardware detection issue, possibly caused by:

• Faulty camera hardware
• Loose internal connection (camera cable)
• Firmware/BIOS misbehavior
• Driver or USB controller conflicts

Step-by-Step Fixes to Try:

1. Check BIOS Settings

• Restart your laptop and press F10 repeatedly to enter the BIOS.
• Navigate to the Advanced or Security tab.
• Look for an option like Integrated Camera or Webcam.
• Make sure it is enabled.
• Save and exit (usually F10 again).

2. Disable USB Boot (if not needed)

• In BIOS, go to the Boot tab.
• Disable USB Boot if you don’t need to boot from USB devices.
• This might prevent the system from misidentifying the camera as a USB boot device.

3. Reinstall Camera Drivers

• Open Device Manager.
• Under Imaging Devices or Cameras, right-click the camera (Intel Camera or USB Boot) and choose Uninstall device.
• Check the box that says Delete the driver software for this device.
• Restart your PC. Windows should reinstall the correct driver automatically.
• Alternatively, download the latest camera driver from the HP Support site.

4. Update BIOS and Chipset Drivers

• Go to the HP Software and Driver Downloads page.
• Enter your model (HP ENVY 17t-cg100) and download the latest BIOS and Intel Chipset drivers.
• Install them and restart your system.

5. Check for Windows Updates

• Go to Settings > Windows Update and install all available updates.
• Sometimes, Windows updates include fixes for hardware compatibility issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[tonydb5656]

Tried everything still not working 

[VikramTheGreat]

Hi @tonydb5656,

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[tonydb5656]

This is my product number and serial number 

Product number: 19S93AV

Serial number: Edited

I tried everything I disabled the USB boot and it still comes up USB boot 

[tonydb5656]

Tried all that nothing seems to work 

[VikramTheGreat]

Hi @tonydb5656,

Thank you for letting me know. Sorry to hear that the steps did not help.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support